Clarence B Gooding, MCP

Email: cgooding_sr@hotmail.com

Home Phone: 225-931-4179 Office Phone: 225-756-7691 or Cell: 225-931-4179

 

Qualifications Summary

 

I can provide technical assistance to user’s computer systems networked and remote. Answer questions or resolve computer problems for staff in person, via the telephone, or email. Conduct training in the use of computer hardware and software, including printing, email, and proprietary software (CRM SalesLogix), operating systems, and network connectivity to facilitate business development.  Provide asset management and resource optimization. Ensure desktops, laptops and storage devices have the proper encryption and anti-virus software installed.  I have Extensive knowledge and experience in troubleshooting and diagnosing hardware and software application errors. I also have strong problem solving skills as related to existing desktop, laptop, network connectivity, handheld devices (blackberry), and remote user’s environments. Communicate effectively in writing and verbally with executives, internal staff, and end-users.  Be a team contributor on any and all assigned IT special projects from conception to completion.  I

Currently have a Secret Security DOD Clearance.

 

TECHNICAL SKILLS:

 

Network:Protocols:  IPX/SPX; TCP/IP, Cisco Router: 2500 series, Email, FTP, VNC Client 5.0; Citrix Servers, Norton Anti-Virus Corporate Edition, Windows 2000 PDC File Sever, Windows NT Servers, Email: Lotus Notes 4.6 /R5 Domino Server, Novell Netware 4.0 – 5.0, Network Station Manager, IBM 3270 emulation, Netscape Communicator, Windows NT Terminal Server; VNC, VPN

Software:Microsoft outlook 97-2000; Microsoft Office 97-2000 (Access, Excel, MS Word, Power Point); Partition Magic 5.0; Norton Anti-Virus; Norton Ghost Standard and Enterprise 6.0 and 7.0; FrontPage 2000; Cute FTP; Visual Basic; Visual Studio 6.0; Microsoft Office 2007 Professional; Web Studio; Adobe; Photo Deluxe; Word Perfect Suite 8; Adaptec Easy CD Creator 4; Acrobat Reader7.0; Vista Scan Software; Microsoft Internet Explorer; Microsoft Project; Microsoft Publisher, MS Outlook 2007, Microsoft Office 2007, Sales Logix (business analyst CRM, ROVA VPN, Remedy, Microsoft SharePoint Server, WSS3.0.

Hardware:Dell, IBM Thinkpads, Compaq, Gateway, HP- PC’s and Laptops; HP LaserJet 4, HP LaserJet III; Lexmark printers; Ethernet Network Interface Cards; hard drives; DIMM; CD Burners; External Drives; SCI Drives, ZIP Drives; Scanners, Blackberry, WiFi.

Operation Systems:Windows 95, 98, and Windows NT 4.0 Server and Windows NT 4.0 Workstation; Windows 2003 Server, Windows 2000 Professional and Windows XP Professional, Vista and Windows 7.

Work History

 

The BrockGroup\Basic IndustryJuly 26, 2007 – Present

Technical Support Analyst

Baton Rouge LA

·   Troubleshoot software and hardware issues.

·   Configured MS Outlook 2007 to Exchange Server.

·   Setup and  support of different models of Blackberry devices

·   Re-Image laptops with Windows XP and Vista.

·   Installed HP and Lexmark printers

·   AS400 and Abacus.

·   Insured proper application installation and operations.

·   Implemented virus protection on desktops PC using Norton Antivirus Enterprise and Corporate Edition, and ForeFront.

·   Provided Technical and desktop Support for XP Laptop.

·   Provided Technical and desktop Support for over 150 users in-house and off-site.

·   Work with SharePoint 2010 and WS 3.0, portals

·   LAN\ administration

·   AS400 connectivity

·   TCP\IP troubleshooting.

·   Setup and administrate email accounts on exchange server 2010 and user accounts AD.

 

Wells Fargo Home Mortgage Lending                                          May 6, 2003 – April 12, 2007

PC / LAN Analyst

Baton Rouge LA, Des Monies IA, Charlotte NC, San Diego CA

Siemans/NaturalData

·               Setup on-going support for approximately 200 Remote Laptop users nationwide, new and current.

·               Troubleshoot software and hardware issues.

·               IBM Thinkpad T-22, T-23, T-30’s and T-40’s Dell D600, D610, and D620’s.

·               Verify/Resolve dial-up, VPN and LAN network connectivity.

·               Document on-going issues and Laptop setup procedures.

·               IBM Thinkpad Migration of user data on 150 account executives laptops

·               Re-Image laptops with Windows XP

·               Installed and configured software to include SalesLogix

·               Synchronized SalesLogix Database to MS Outlook 2002

·               Configured MS Outlook 2002 to Exchange Server

·               Restored user data, created Icons on user laptop desktops

·               Preformed Software Ops check

·               Provided Technical and desktop Support for XP Laptop 150 member Conference

·               Knowledge transfer / documentation and Help Desk support training

·               Setup and support of different models of Blackberry devices

·               Perform add/move/change as directed

·               Conducted server support as directed

 

Hibernia National BankNov 2002 – Apr 2003

Windows XP Refresh PC Upgrade

Team Lead New Orleans LA, Baton Rouge, Shreveport, Alexandria LA, Beaumont TX (Dell/ Blue Current)

·                           Refresh of 2700 assets to include1500 assets in New Orleans LA

·                           Installed Dell 260 desktops and DELL Laptops

·                           Utilized the BULECURRENT migration tool to implement the migration process

·                           Supervised 4 PC technicians during the migration process

·                           Provided Windows XP installation and system operations

·                           Installed HP and Lexmark printers

·                           Resolved login and remote password issues

·                           Coordinated and scheduled users for refresh of PC

·                           Monitored LAN bandwidth during upgrade

·         Completed and emailed daily migration reports to include PC refreshed, User availability, software and hardware issues, network issues, technicians performance and refresh per PC time frame

 

Motiva Shell Refinery Nov 2002 - Nov 2002

Convent Louisiana, PC Refresh

PC Technician

·               Install 150 Dell desk top PC's

·               Stage PC's to be installed

·               Coordinate with client to schedule users for PC installation

·               Verify Network IP and Internet connections

·               Confirmed Novell Net Ware Login

·               Installed printers

·               Insured proper application installation and operations

 

Transportation Security Administration (TSA) July 2002 - Oct 2002

Jacksonville FL - Birmingham AL

Site Lead/Remote Network Administrator PEC/NCS Pearson

·               Set up LAN and Remote Sever (Windows 2002 Advance Server) to be utilized with a WAN and local area network with HP Printer at site.

·               Preformed monitoring, S/W and H/W upgrades on Workstations and Server.

·               Supervised three (3) Data entry technicians inputting data from Applicants.

·               Collected applicant data utilizing the PACIS 2.2v software and Crossmatch Scanner 1000

·               Deployed Digital Camera and Crossmatch Fingerprinting equipment.

·               Generated daily equipment and data files status reports.

·               Uploaded Daily Status Reports (DSR) and data files utilizing a VPN one a WAN to an operation center on the east coast.

 

Short Term Contracts In the State Of Louisiana May 2002 - June 2002

·               Liberty Mutual Windows 2000 Migration deployed multiple devices (Laptops and Desktops), to Windows 2000.

·               Utilizing scripts and checklist to complete migration.

                   SIEMENS

·               U.S. Senate Upgrade Project Senator John Breaux Baton Rouge Office

·               Installed Windows 2000 Service pack 2 on all office PC's.

·               Upgraded latest version of Corel Office Suite.

·               Created printer profiles for office suite setup.

                  SIEMENS

Social Security Office, Hammond Louisiana

·               Converted approximately 40 pcs from token ring to Ethernet.

·               Removed old NIC cards and configured new NIC cards.

                  UNISYS

 

BASF Geismar LA April 2002

PC Standardization Lead PC Technician Unisys (Consultant)

·               Deployed 960 Dell laptop and computers in a 1700 user environment.

·               De-installed old Compaq PC documented PC serial numbers and printers.

·               Supervised three assistances in PC removal and installation.

·               Conducted installations of Dell PC, Desktops, Towers, and Laptops.

·               Streamlined deployment procedure by recommending deployment vehicles is loaded by building location.

·               Conducted hardware installations to include HP Scanners and printers.

·               Performed dual monitor configuration in Windows 2000 Professional.

·               Support and troubleshoot Novell Network connectivity issues to include Cat 5 cable issues.

 

LA Dept of Natural Resources Jan 2002

Level 2 Network PC Support Technician IBM (Consultant)

·               Performed level 2 support to over 600-user environment.

·               Conducted installation of Dell PC and laptops and also the relocation of PC workstations.

·               Downloaded users data from migration server by running a batch file script.

·               Installed and implemented a rollout of Windows 2000 Professional with Office 2000 and various other company software applications.

 

LA Dept of Labor Aug 2001– Dec 2001

Sr. PC Support Technician Level 2 (IMAC) IBM (Consultant)

·               Provided Level 2 desktop support for a 800 user environment installed several applications provided by Federal Government and  LA State Dept Of Labor as well as other common software applications including Office 97-2000

·               Implemented virus protection on desktops PC using Norton Antivirus Enterprise and Corporate Edition.

·               Conducted new PC set ups through the process of the creation of images used by Norton Ghost 5.0

·               Used remote tool VNC for remote desktop support

·               Performed NT Administration duties such as user account maintenance and access privilege administration.

·               Supported several types of problems depending on the severity using Helpdesk ticketing system.  The tickets get forwarded to the WFC (work flow coordinator), and assigned to each tech, which averaged about 12 to 15 tickets per day.

·               Handled problem tickets that related to PC hardware issues, software installation, printer problems, and LAN connection issues.  Trouble shot and resolved Network issues dealing with TCP/IC, DHCP, DNS, and WINS

·               Installed, upgraded, and administered new Dell 150 PC’s for over 250 users to include administrative secretaries, accounting, HR, research and development, department heads, and executives.

·               Installed Lotus Notes R5.  Migrated users from Notes 4.6 to R5.

·               Performed software installs over LAN and at users location.

·               Evaluated MS Access 97 software to determine compatibility to network environment.

·               Work with the Web Development team on streamlining the installation and configuration of MS Visual Studio 6.0 for 25 users.

 

Reliant Energy/Entex PC Rollout July 2001 – August 2001

Level 2 PC Technician Sphreion Technology (Consultant)

·               Supported the deployment upgrade and replacement of over 150 PC’s in approximately 15 different statewide locations.

·               Provided desktop support for over 200 users on workstations running Windows 2000 Professional on a Novell Network.

·               Preformed hardware upgrades to include 256 DIMM RAM.

·               Uploaded and downloaded user data to server using batch file script.

·               Installed printers, scanners, and external disk drives for over 30 users.

 

LA Dept of Labor April 2001 –July 2001

Level 2 Support Technician (IMAC) IBM (Consultant)

·               Installed, upgraded, and troubleshot approximately 400 workstations running on Windows NT 4.0

·               Provided desktop support for all application hat ran throughout the network especially problems dealing with SAP, Lotus Notes and MS Office 97

·               Provided desktop, installations, and upgrades support for all, agency approved software to included federal data tracking applications.

·               Upgraded, installed and provided desktop support of hardware of Dell Optiplex Gx1-150 PC’s Laptops, Hard drives, NIC Cards Video/Sound Cards and floppy’s

·               Preformed installation of Network and local printers.

 

 

EDUCATION:

8-Years IT Independent Contractor

1.6-Year Technical School: Computer Networking Technology

3-Years United States Air Force Recruiter

14 Years United States Air Force: Ground Radar, F-15 Avionic/ Electronics Specialist

6-Years Law Enforcement Officer- Deputy Constable - Diversity Trainer

3-Years US Dept of Justice Certified Cultural Awareness/Diversity Trainer

5-Years Asset Management

 

TRAINING:

Microsoft:  Microsoft Certified Professional-Windows NT 4.0 Server

                  Microsoft Certified Professional – Windows 2000 Server

                  Unisys Customer Service Certified Tech

                  A+ Certification

    Secret Security DOD Classification

 

                  Education in progress:

·           A.A.S Degree in Applied Science In Computer Information.

·           Network+ Certification

·           Microsoft Certified System Administrator (MCSA)

·           Microsoft SharePoint Server and Windows SharePoint Services (MCTS)